Insight tag

contact center

3 related stories.

Stories

Original explanatory diagram

News analysisRelease: June 17, 2025Published: October 24, 20263 min read

NiCE launched CXone Agents with AI Studio creation and CXone data-layer access

NiCE announced CXone Agents on June 17, 2025, describing no-code agents that connect CXone APIs, knowledge, channels and models across service workflows.

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Original explanatory diagram

News analysisRelease: April 10, 2025Published: October 24, 20263 min read

Google Cloud contact center AI agents customer experience

Google Cloud detailed Customer Engagement Suite agent building, multimodal inputs and API tools

Google Cloud detailed a next-generation Customer Engagement Suite on April 10, 2025, connecting Conversational Agents, agent assistance, insights and contact-center functions.

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Original explanatory diagram

News analysisRelease: March 18, 2025Published: October 24, 20263 min read

AWS Amazon Connect contact center AI agents

AWS introduced a bundled next-generation Amazon Connect across the contact lifecycle

AWS announced the next generation of Amazon Connect on March 18, 2025, combining self-service, agent aid, analytics, summaries, evaluation and workforce functions.

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