Insight tag
27 related stories.
Elastic introduced Agent Builder on October 21, 2025, after a dated technical-preview release note described the capability for data-grounded agent development.
Read analysisOpenAI introduced GDPval on September 25, 2025, evaluating model deliverables across 44 occupations with expert comparison and a public gold subset.
Read analysisWorkday announced Workday Build on September 16, 2025, including a Flowise Agent Builder planned for Workday Extend Professional customers in the first half of 2026.
Read analysisWorkday signed a definitive agreement to acquire Sana for approximately $1.1 billion on September 16, 2025 and announced completion on November 4.
Read analysisNiCE announced CXone Agents on June 17, 2025, describing no-code agents that connect CXone APIs, knowledge, channels and models across service workflows.
Read analysisDatabricks announced Lakebase on June 11, 2025: a fully managed Postgres service in public preview, positioned to connect operational workloads with its lakehouse platform.
Read analysisFreshworks announced its Freddy Agentic AI Platform update on June 11, 2025, pairing no-code agent building, action skills and an email-resolution agent.
Read analysisAWS introduced the open-source Strands Agents SDK on May 16, 2025, framing model-led planning, tool calls and reflection as an alternative to prewritten agent workflows.
Read analysisOn May 8, 2025, HubSpot said Breeze Customer Agent would reach Pro and Enterprise customers across five hubs on June 2 through HubSpot Credits.
Read analysisIBM’s April 30, 2025 watsonx Orchestrate release introduced AI-agent building and an Agent Development Kit in technology preview for selected customers.
Read analysisUiPath launched its next-generation agentic-automation platform on April 30, 2025, positioning agent, robot and human orchestration as one enterprise workflow surface.
Read analysisGoogle Cloud detailed a next-generation Customer Engagement Suite on April 10, 2025, connecting Conversational Agents, agent assistance, insights and contact-center functions.
Read analysisWriter launched AI HQ on April 10, 2025, combining an enterprise agent library with a beta low-code builder and observability controls.
Read analysisAtlassian introduced Customer Service Management on April 9, 2025 as a closed beta for external support that linked service, product, development and operations context.
Read analysisZendesk announced the Resolution Platform on March 26, 2025, grouping AI agents, a service knowledge graph, no-code actions, reasoning controls and QA products.
Read analysisOracle introduced AI Agent Studio for Fusion Applications on March 20, 2025, with tools to create, extend, deploy and manage enterprise agent teams.
Read analysisAWS announced the next generation of Amazon Connect on March 18, 2025, combining self-service, agent aid, analytics, summaries, evaluation and workforce functions.
Read analysisServiceNow announced its Yokohama release on March 12, 2025, adding preconfigured AI-agent teams and lifecycle tools across CRM, HR and IT workflows.
Read analysisAWS announced general availability of Amazon Bedrock multi-agent collaboration on March 10, 2025, moving supervisor-and-collaborator orchestration from its 2024 preview into GA.
Read analysisWeaviate announced its Query, Transformation and Personalization Agents on March 4, 2025; only Query Agent entered public preview in that launch record.
Read analysisCloudflare introduced the Agents SDK on February 25, 2025, describing a Workers-based path for chat agents with tool calls, synchronized state and a React starter.
Read analysisGlean introduced Glean Agents on February 12, 2025, describing a workplace environment that joined enterprise and web data for employee-built agents.
Read analysisSnowflake launched Cortex Agents in public preview on February 12, 2025, combining Cortex Analyst, Cortex Search and language models for enterprise data tasks.
Read analysisCloudflare introduced Markdown for Agents on February 12, 2026, converting eligible HTML responses to Markdown when clients request text/markdown.
Read analysisMicrosoft introduced Microsoft 365 Copilot Chat on January 15, 2025, pairing a secure GPT-4o web chat experience with pay-as-you-go agents.
Read analysisSalesforce announced Agentforce 2.0 on December 17, 2024, adding pre-built skills and integrations while setting full general availability for February 2025.
Read analysisGoogle introduced Agentspace on December 13, 2024, offering early access to an enterprise surface combining Gemini reasoning, Google search and company data.
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